Interpersonal Communication Skills

Is your organization dealing with hurt feelings, misunderstandings, or negativity? It might be because people aren’t communicating effectively. Most of us don’t know how to use language to gain a specific result, and we definitely don’t know how to listen.

We don’t always understand someone else’s body language or how to decode mixed messages. We’re wrapped up in our own little worlds; we’re often confused and angered by others’ unexpected responses to what we’ve said or written. We blame them; they blame us. Frustration and tension can grow.

It doesn’t have to be that way!

My “Brush Up on Your Communication Skills” program, which is a fast-paced three-hour workshop aimed at busy business professionals, can help. The tips and techniques shown in this workshop can be used in any type of situation, from work to family. And learning something as simple as changing negative language to positive can have a huge impact on relationships and responses.  All this in just three hours!

No fluff. Just the right stuff.

So what will you find in this program?

  • The 3 major communication styles and types of responses
  • Barriers to understanding others
  • Mixed messages
  • Gender differences
  • Assertive techniques to try
  • Language choices: tone of voice, specific language, traps for the unwary
  • Feedback: listening, finding focus, creating solutions


I have received wonderful feedback from all the course participants. They had only good things to say about Susan -— that she was very enthusiastic, she obviously knows the topic well, and she was good at taking into consideration the fact that not everybody in the course was on the same level.

Helen Woods, Bonnita (EDMS) BPK
Bonnita (PTY) LTD, Johannesburg, South Africa


If you would like a free workbook in pdf format, please let me know. I would be happy to send one to you.