I was at 4th Monday Networking yesterday, and a man used a four-letter word I wasn’t expecting. I was surprised – shocked, actually – and I told him so. We were discussing how his firm helps companies with customer satisfaction…
Stop the Insanity!
You know the modern definition of insanity, right? “Insanity is doing the same things over and over and expecting different results.” Yet even knowing that, we often still continue down the same paths again and again, appearing surprised when things…